Returns policy

At Bro's Hot Sauce, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our Returns Policy below for information on returns, exchanges, and refunds.

  1. Eligibility for Returns

1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 30 days of receiving your order. We will gladly replace or refund the product at no additional cost to you.

1.2 Incorrect Items: In the rare event that you receive an incorrect item in your order, please notify us within [number of days] days of receipt. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

1.3 Change of Mind: We do not accept returns or provide refunds for change-of-mind purchases. However, if you have any concerns about your order, please contact us, and we will do our best to assist you.

  1. Return Process

2.1 Contact Us: To initiate a return or exchange, please contact our customer support team within [number of days] days of receiving your order. Provide your order number and a detailed explanation of the issue.

2.2 Return Authorization: Once we receive your request, we will provide you with instructions on how to proceed with the return. Please wait for our authorization before sending the product back to us.

2.3 Return Shipping: You will be responsible for the cost of shipping the returned product, unless the return is due to our error (damaged, defective, or incorrect item). We recommend using a trackable shipping method and insuring the package to ensure its safe arrival.

2.4 Condition of the Returned Product: To be eligible for a refund or exchange, the returned product must be in its original packaging, unused, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.

  1. Refunds and Exchanges

3.1 Refunds: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to the original method of payment within [number of days] days.

3.2 Exchanges: If you requested an exchange for a damaged, defective, or incorrect item, we will ship the replacement product to you as soon as possible, subject to availability. We will cover the shipping costs for the replacement item.